Universal Credit Help to Claim Service

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Citizens Advice Calderdale has launched a new service called ‘Help to Claim’ for those who need to apply for Universal Credit in Calderdale.

They are working in collaboration with the Citizens Advice Network and more locally with Calderdale Council and Job Centre Plus (Calderdale) to support people in submitting their Universal credit application to get their first full payment.

Help will be tailored to the individual and be available; face to face, over the phone (0800 144 8444) and online through webchat and advice content (www.citizensadvice.org.uk). This may include assistance with the online application form or help with providing evidence like childcare costs.

The main drop-in has now moved to Customer First so that they can work with the existing Council team to help people start a claim and get ready for their work coach appointment. They will be there Monday to Friday, 10:00am-1:00pm for clients needing help with making a claim and generalist advice needs.

Just as a reminder, they continue to offer bespoke debt advice via their team of specialist debt caseworkers, who help people manage problem debt and the Improving Lives team who help clients make appeals in relation to ESA, PIP and DLA.

If any partners would like further information about the Help to Claim service or any other services available at Citizens Advice Calderdale, please contact Caroline Jones on 01422 340303 or caroline.jones@calderdalecab.org.uk

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