Citizens Advice Bureau

Universal Credit Help to Claim Service

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Citizens Advice Calderdale has launched a new service called ‘Help to Claim’ for those who need to apply for Universal Credit in Calderdale.

They are working in collaboration with the Citizens Advice Network and more locally with Calderdale Council and Job Centre Plus (Calderdale) to support people in submitting their Universal credit application to get their first full payment.

Help will be tailored to the individual and be available; face to face, over the phone (0800 144 8444) and online through webchat and advice content (www.citizensadvice.org.uk). This may include assistance with the online application form or help with providing evidence like childcare costs.

The main drop-in has now moved to Customer First so that they can work with the existing Council team to help people start a claim and get ready for their work coach appointment. They will be there Monday to Friday, 10:00am-1:00pm for clients needing help with making a claim and generalist advice needs.

Just as a reminder, they continue to offer bespoke debt advice via their team of specialist debt caseworkers, who help people manage problem debt and the Improving Lives team who help clients make appeals in relation to ESA, PIP and DLA.

If any partners would like further information about the Help to Claim service or any other services available at Citizens Advice Calderdale, please contact Caroline Jones on 01422 340303 or caroline.jones@calderdalecab.org.uk

Have you considered reviewing your energy provider?

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Have you thought about switching your energy provider, but not found the time to do it?

Ofgem and Calderdale Citizen’s Advice give really easy to follow support with Energy Best Deal and www.goenergyshopping.co.uk.

Come to one of our drop in sessions in March 2018 (see below for dates and venues), and we’ll help you find your options there and then, using an impartial tool.

You’ll  need to bring this information with you :

  • The name of your supplier and the tariff you are on
  • How much energy you used in the last year
  • How you currently pay for your energy
  • Your postcode

This information is on your bill and annual statement from your energy supplier – ring us if you’re not sure how to find it.

If you are on a pre-payment meter, you may not save as much by switching , but it may still be worth your while coming to the drop in.

If you’re not sure whether the drop in is for you , or want to know more please contact Liz Broadley on 07852 173723  or email Liz.broadley@nhpltd.org.uk

Time Date Venue
10am -12noon Thursday 8 March Northowram & Shelf  Children’s Centre Hub, Northowram Library, Lydgate HX3 7EJ
 

2pm—4pm

 

Monday 12 March Creations  Community Children’s

Centre HX2 0QD

 

1pm –3pm

 

Wednesday 14 March  

Field Lane Children’s Centre HD6 3JT

 

Have you considered reviewing your energy supplier?

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As the temperature plummets and the initial cold weather starts to become a long term reality, it may be time to consider reviewing your energy supplier.

Citizens Advice Calderdale has an Energy Champion ready to support you with this process and want everyone in Calderdale to be on the cheapest energy tariff and to have a warm home and keep healthy this winter.

What can we do?
Citizens Advice will train all your volunteers and front line workers on how to use comparison websites and give them the tips of the trade to saving their clients money.

We also take referrals for clients who need us to help them get some cheaper options for their utilities. This can be done over the phone.

For further information contact susan.thorpe@calderdalecab.org.uk