Worried about your energy supplier going bust?

Posted on

Don’t worry, you’ll still have gas and electricity even if your supplier goes out of business. The gas and electricity regulator, Ofgem, will move you to a new supplier but this usually takes a few weeks.

New Supplier 

Your new supplier should contact you and explain what will happen with your account.  

 If your account is in credit your money is protected, and your new supplier will tell you what will happen to your credit.   

If you’re a small business customer, Ofgem will try to choose a supplier that can refund some or all your credit, but this is not guaranteed. Your new supplier will tell you how you’ll be paid back. 

Get prepared 

There are a few things you should do while you wait to hear from your new supplier. 

  1. If you have an online account, it’s a good idea to log in, check your balance and download any bills.  
  2. Take meter readings – it’s useful to take a photo of your meter readings too. 
  3. Keep any old bills you have – these can help prove your payment history, credit balance or debt. 
  4. Make a note of your account balance – you’ll find this on your most recent statement. 
  5. If you pay by direct debit, don’t cancel it straight away. Wait until your new account is set up. 

 Your new supplier will write to tell you when your new account has been set up. This should happen within a few weeks. If this doesn’t happen you can check out your new supplier using this link bit.ly/2XGke9H 

If your new tariff is more expensive 

Contact your new supplier to make sure you’re on the best tariff for you. 

 You can switch 

If you’re not happy with your new supplier or tariff. Then you may want to switch, you can do this without paying an exit fee.  

Please remember
Don’t switch tariff until your account is moved to the new supplier. You might find it harder to get any money you’re owed if you switch before this happens.


If you need support on discussing your energy options, then contact Citizens Advice Calderdale on 0808 278 7879 and ask to speak to our energy adviser.  

FREE information sessions 

If you’d like a bespoke session on energy savings from our qualified trainer then contact susan.thorpe@calderdalecab.org.uk

More on the Citizens Advice sessions on energy management in winter

Have you considered reviewing your energy provider?

Posted on Updated on

Have you thought about switching your energy provider, but not found the time to do it?

Ofgem and Calderdale Citizen’s Advice give really easy to follow support with Energy Best Deal and www.goenergyshopping.co.uk.

Come to one of our drop in sessions in March 2018 (see below for dates and venues), and we’ll help you find your options there and then, using an impartial tool.

You’ll  need to bring this information with you :

  • The name of your supplier and the tariff you are on
  • How much energy you used in the last year
  • How you currently pay for your energy
  • Your postcode

This information is on your bill and annual statement from your energy supplier – ring us if you’re not sure how to find it.

If you are on a pre-payment meter, you may not save as much by switching , but it may still be worth your while coming to the drop in.

If you’re not sure whether the drop in is for you , or want to know more please contact Liz Broadley on 07852 173723  or email Liz.broadley@nhpltd.org.uk

Time Date Venue
10am -12noon Thursday 8 March Northowram & Shelf  Children’s Centre Hub, Northowram Library, Lydgate HX3 7EJ



Monday 12 March Creations  Community Children’s

Centre HX2 0QD


1pm –3pm


Wednesday 14 March  

Field Lane Children’s Centre HD6 3JT