WYHPartnership

West Yorkshire Healthier Together – a new website for families launches (Mon 27th)

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The West Yorkshire Health and Care Partnership (WY HCP) has launched a new website that provides consistent, accurate and trustworthy healthcare advice to parents, carers, young people, and professionals.

West Yorkshire Healthier Together is a free website developed by local healthcare professionals to help parents and carers keep their children safe and healthy. It has a wide range of information and is available by visiting www.wyhealthiertogether.nhs.uk

The WY HCP has ensured the online advice compliments local advice given across health and care services.  Information has been reviewed by local paediatricians, GPs, community pharmacists, health visitors and other professionals across the region to ensure it is the most current, and up to date information available.

The Healthier Together programme first originated in Wessex and its successful approach adapted and launched in other parts of the country. The benefits of local developments mean links and information about local services and resources have been made available.

It also offers practical advice on whether a child should go to nursery or school if unwell, along with advice on keeping children safe, well and in good general health.

Victoria Hemming, Consultant Paediatrician, Mid Yorkshire Hospitals NHS Trust and WY Healthier Together Clinical Lead said “Clinical expertise from a wide range of professionals across the area has made development of the West Yorkshire Healthier Together website possible. It’s designed to be a helpful and practical tool for parents and carers. It provides advice on common childhood illnesses, including when and where to go for help. There is also advice on keeping children safe and healthy. The website will continue to be developed with new topics added. We are particularly looking forward to working with young people to develop pages relevant for them.”

Sayma Mirza, Associate Director for Children, Young People and Families at WY HCP said “I am delighted to see the launch of our West Yorkshire Health and Care Partnership ‘Healthier Together’ website which is going to be a valuable resource for children, young people, families, carers and health and care professionals. We aim to continue the development of the site in co-production with our Youth Collective and health and care professionals. This is great news for our local communities and workforce. Families across the area are very much encouraged to visit  www.wyhealthiertogether.nhs.uk

Tim Ryley, Chief Executive Officer at Leeds Clinical Commissioning Group and a Senior Responsible Officer for the Children, Young People and Families Programme at WY HCP said “It is with enormous thanks to all the health and care professionals that have come together in recent months to make the launch of West Yorkshire Healthier Together possible. Please do visit and make it a go-to for local and trusted online health advice and information for your family”.

NHS Trusts recruiting in Mental Health, Learning Disability and Autism

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NHS Trusts in West Yorkshire are recruiting people to a range of roles in Mental Health, Learning Disability and Autism

 

 

West Yorkshire Mental Health NHS Collaborative Recruitment Day
(Register : vfairs.com)

30 June 2022 11am – 7pm

Bradford District Care NHS Foundation Trust, Leeds & Yorkshire Partnership NHS Foundation Trust and the South West Yorkshire Partnership NHS Foundation Trust have announced they will be jointly delivering a virtual careers fair.  The event is being supported by the West Yorkshire Health and Care Partnership and a wide range of external partners who work in the field of mental health, learning disabilities and autism.

The free online event will be delivered on 30 June 2022 11am – 7pm.

Job seekers and volunteer applicants can register here: West Yorkshire Mental Health NHS Collaborative Recruitment Day (vfairs.com).

The event will provide people looking for jobs and volunteering roles with and exciting opportunity to:

  • find out about the wide range of jobs on offer
  • hear directly from Trust staff about what it is like to work in mental health, autism and learning disability roles
  • apply on the day for jobs and volunteering roles.

People can attend the event conveniently from any location as it will be accessible through mobile devices.

There will be a range of current open positions available through the virtual career fair, including both clinical and non-clinical roles, at a range of salary levels.  The event programme also includes seminars, aimed at the graduate and college leavers audience.

Interested candidates, or those who know of potential candidates are also invited to register for the event and refer other professionals within this space.

Rob Webster, CEO-Designate, West Yorkshire Health and Care Partnership commented:

“I am pleased we are supporting this event and encouraging people to work in three fantastic local organisations. We recognise that in the post Covid-19 pandemic climate, people are looking for opportunities to change and progress their careers and the NHS offers a multitude of roles and opportunities. West Yorkshire is also a vibrant and diverse area to live and work. Whether starting your career or seeking to lead in our system, there is something for everyone.

 Greg Moores, Chief People Officer, South West Yorkshire Partnership NHS Foundation Trust commented:

“This event is a fantastic opportunity for us to reach and recruit people who would like to work in the interesting and rewarding field of mental health, autism and learning disabilities.  As people continue to work remotely, the virtual fair is a convenient way for job seekers to find out more about available roles.”

 Muhammad Younas, CEO of vFairs commented:

“We are very happy to supply the technology that will help drive meaningful work that supports the community in West Yorkshire. We look forward to seeing all the wonderful outcomes that this event produces.  If your organisation is interested in working with us, please visit: www.vfairs.com ”

Partnership hosts Health Inequalities Academy – one year on June 21-22

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West Yorkshire Health and Care Partnership (WY HCP) will host a two-day virtual event on 21 and 22 June to celebrate one year of their Health Inequalities Academy.

Bringing together partners to explore progress and share learning, the event will highlight the work taking place to improve the lives of the most disadvantaged people living in West Yorkshire.

Initiatives include:

  • A cardio-vascular disease (CVD) targeted project
  • Early diagnosis for Gypsy and Traveller people for cancer and CVD
  • Access to maternity and mental health services for refugees and asylum seekers
  • A ‘Waiting Well’ initiative to support people experiencing pain whilst waiting for hospital treatment for bone and joint conditions
  • Work with Leeds Hospitals Charity on the allocation of £1.15 million NHS Charities monies for a range of projects from supporting asylum seekers and mental health care to support for young carers and improving access to health for people who are rough sleeping
  • A Health Equity Fellowship programme to equip colleagues with the skills and knowledge to tackle health inequalities, whilst delivering projects across WY HCP that take positive action to reduce inequalities

Robin Tuddenham, CEO for Calderdale CouncilAccountable Officer for NHS Calderdale Clinical Commissioning Group (CCG), and Co-Chair of the WY HCP Improving Population Health Programme said:

“We must guard against the inequalities gap widening further as we anticipate the lasting impact of the pandemic on the physical and mental health of the people of West Yorkshire.

The event will bring colleagues working in health inequalities together to tackle enduring challenges facing people in our society as we work to close the health and care gap, to share learning and make progress at pace.”

Dr James Thomas, NHS West Yorkshire Integrated Care Board Medical Director-Designate, who is also the Co-Chair for the Improving Population Health Programme said:

 “Working together has been fundamental to what we have been able to achieve and provides a platform from which we can build, accelerate progress and improve people’s health for better futures. The commitment of national and regional leaders to our Health Inequalities Academy is confirmation of how serious these issues are and our determination to address inequalities.”

Dr Sohail Abbas, Deputy Chair of NHS Bradford District and Craven Clinical Commissioning Group and Chair for the WY HCP Health Inequalities Network said:

 “The Health Inequalities Academy is part of our ongoing commitment to reduce the stark inequalities people continue to face. We’ll be looking at how the Academy has addressed health inequalities across the area and answer the fundamental question of what we can all do to tackle health inequalities through our specific actions”.

You can find out more about the event and the guest speakers taking part on eventbrite where you can also register your place and choose the workshops you’d like to attend.

‘Message in a Bottle’ initiative calls for carers to ‘plan ahead’ 

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Health leaders in West Yorkshire are encouraging unpaid carers to make contingency plans for the person they look after in the event of an emergency.

To mark Carers Week (6-12 June 2022) West Yorkshire Health and Care Partnership (WY HCP) and Yorkshire Ambulance Service NHS Trust (YAS) are teaming up to raise vital awareness of the ‘Message in a Bottle’ initiative.

‘Message in a Bottle’ is a simple and effective way for people to share their basic personal and medical details, including contingency planning for caring responsibilities, in an emergency. This written information is kept in a bottle in a common location in the home – the fridge.

The message to all carers across West Yorkshire is to think about a contingency plan so that the person they care for is supported at the earliest opportunity and the carer has peace of mind that arrangements are in place should they become unwell or be involved in an   accident or medical emergency.

Local carer organisations across Bradford District and Craven; Calderdale, Kirklees, Leeds and Wakefield District are supporting carers to have their own ‘Message in a Bottle’.

The idea was developed by Lions Club International and the ambulance, police, fire, and social services all support this life-saving initiative by knowing to look for essential medical information in the fridge when they see a Message in a Bottle sticker in someone’s home. The scheme has been developed further so carers can also include information about what should happen to the person they look after in the event of the carer suddenly becoming ill or injured.

Karen Jackson, a Senior Responsible Officer for the unpaid carers programme and Chief Executive at Locala said “Carers Week is an annual campaign to raise awareness of caring, highlighting the challenges unpaid carers face and recognising the valuable contribution they make. Caring often comes with great sacrifices and we encourage local carers to make contingency plans and to consider what a plan B looks like If they become ill or if there’s an emergency. This can avoid a crisis and ensures everyone’s best interests are considered”.

Lesley Butterworth, Lead Nurse – Urgent Care at Yorkshire Ambulance Service, said “Our crews are often called to treat a person with caring responsibilities who has suddenly become unwell or injured. As a result of no contingency planning, they may refuse to go to hospital for urgent medical treatment because they don’t want to leave the person they care for or if hospital admission is unavoidable, the cared-for person may be required to go into emergency respite, and this can become a distressing situation for all concerned. We strongly support this initiative and encourage carers to make contingencies for the person they look after and detail these in a Message in a Bottle”.

Dawn Perkins, Dementia Carer Support Worker at Carers Leeds said “As carers we like to think that we will always be there when needed but sometimes this is not possible. This could be for many reasons, such as you suddenly becoming unwell or being injured and unable to carry out your usual caring role even if you are not in hospital. Please plan ahead and find out more by visiting https://www.wypartnership.co.uk/messageinabottle”.

Carer organisations across West Yorkshire can supply carers with a ‘Message in a Bottle’. Find out more by visiting the WY HCP website (wypartnership.co.uk/messageinabottle).

Carers week 2022 – Making West Yorkshire’s carers visible, valued and supported

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Carers week 2022 is taking place from 6 – 12 June 2022. This year’s theme is ‘Visible, Valued and Supported’.

Carers Week is an annual campaign to raise awareness of caring, highlighting the challenges unpaid carers face and recognising the valuable contribution they make to families and communities.

The West Yorkshire Health and Care Partnership (WY HCP) are using carers week to reach the estimated 400,000 unpaid carers across West Yorkshire. They will be highlighting a different theme during each of the seven days.

An unpaid carer cares for family or friends who have a disability, illness or who needs support in later life: washing them, doing their laundry, their dishes, keeping appointments and records, filling forms, and dealing with a range of health of health professionals.

On the launch of carers week (Monday 6 June) the focus will be on the health and social care issues affecting carers, as they have been impacted hard by the pandemic. Throughout the week they will also be recognising and celebrating the incredibly valuable contribution that carers make.

With only 50,000 registered unpaid carers (with their local GP surgery) across West Yorkshire – there is a real need to encourage more people to identify so they can get the support they need when living across Bradford District and Craven, Calderdale, Kirklees, Leeds and Wakefield District.

Resources made alongside local carers will be made available online. These include a young carer education pack and a ‘Working Carers Passport’ guide for managers. The ‘Message in a Bottle’ Lions Charity International initiative will also be available to local carers.

You can follow all the activity during the week by following @WYpartnership or visit www.wypartnership.co.uk/carers-week-2022 where you can find all the resources and details of your local carer organisation.

 

Fatima Khan-Shah leads the unpaid carers programme and is an Associate Director at the West Yorkshire Health and Care Partnership said Carers Week is a fantastic opportunity to recognise the contribution of all carers from different backgrounds and ages to their families and local communities, workplaces and society. Caring impacts on all aspects of life from relationships to health and finances and without the right information and support can be incredibly tough, so please do contact your local carer organisation.”

Richard Parry, a Senior Responsible Officer for the unpaid carers programme and Strategic Director Adults and Health at Kirklees Council said “At the West Yorkshire Health and Care Partnership we do not underestimate the challenges of caring – because we work with you and listen to your experiences. Our message to local unpaid carers this ‘Carers Week’ is we see you; we hear you and we are working hard to support you. We hope during the week we are able to raise much needed awareness and recognise the valuable contribution local carers make.”

Jan Archbold an older carer from Wakefield who has made a video in support of Carers Week said “You have to look after yourself. I have learned so much from other carers, living the same life I live. Please don’t be on your own, get peer support. You learn from each other, get some relief and have fun.”

Partnership encourages all to check in with their mates to prevent suicide

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West Yorkshire Health and Care Partnership (WY HCP) is launching a new campaign on Monday 16 May to create awareness around male suicide across the area and is urging everyone to get involved.

The campaign, which builds on the Partnership’s national award-winning staff suicide prevention campaign ‘Check-In’, aims to promote a wellbeing culture by normalising the conversation around suicide and mental health as well as providing communication assets, links to credible sources such as the life-saving Zero Suicide Alliance training, and signposting to local support.

The campaign aims to raise awareness of the risk factors that may lead to suicide, inspiring people to start conversations about mental health with the men in their life at home, in the community and at work. It sets out practical help we can all give when checking-in. Messages include:

  • Is your sporty mate suddenly off his game?
  • Does your mate always want to have one to many?
  • Does your mate get down when he can’t see his kids grow up?
  • Has your mate left service but he’s still fighting?

 

 

Developed with local men and built from their experiences, the resources can be used publicly in various places – in person and virtually,  such as What’s App groups, on Facebook and Instagram, in workplaces, community groups and elsewhere at staffcheck-in.co.uk/campaign-toolkit/males/  from Monday 16 May.

The Office for National Statistics (ONS) data shows that suicide is more common in West Yorkshire than in England as a whole, with significantly more men taking their own lives than women. The ONS data shows that there were 235 deaths registered by coroners as suicides in West Yorkshire in 2020, with an average of 4.5 people per week.

This priority area of work is one of WY HCP’s ten ambitions set out in their five-year plan.

Jessica Parker, Project Manager for WY HCP Suicide Prevention programme, believes the campaign will play an important role in the conversation surrounding suicide, and could potentially save lives.

Jess said: ‘I’m urging everyone to get involved in this life-saving campaign and would encourage everyone to check in with the men in their lives to ask if they are ok.  WYH HCP Suicide Prevention Strategy has developed strong momentum around making suicide prevention everyone’s business. We all have a part to play in combatting stigma and identifying men in our lives who are going through struggles and ask them if they need help’.

Surinder Rall, Service Lead for West Yorkshire Suicide Bereavement Service, says it is essential that we all know the warning signs of suicide. ‘I lost both my father and my uncle to suicide. So, I speak from experience when I say that we should all work together to combat the stigma and talk more about suicide. To achieve our target of zero suicides in West Yorkshire, we must continue to talk and ask each other about mental health and suicide. That’s what the Check-In campaign is all about’.

Rob Webster CBE, CEO for WY&H HCP said: ‘While people at risk of suicide may try to hide how they are feeling, they often give out warning signs. You might notice changes in their behaviour or be aware of events in their life that could be affecting them. By knowing what to look for, having the skills and confidence to have a conversation and provide support, you can make a huge difference to someone’s life, and their family. I’m urging everyone to get involved so they know the signs and how to respond. You can also start straight away by doing the online training provided at www.zerosuicidealliance.com

All partners in West Yorkshire – health, care, voluntary sector and beyond, are encouraged to download the free resource, such as posters, social media messages and films to use in their organisation, place of work, teams or at home among friends, family, and community.  All are available at staffcheck-in.co.uk/campaign-toolkit/males/ from Monday the 16 May.

Integrated Care Board (Shadow) meeting on Tuesday 17 May 11am

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NHS West Yorkshire Integrated Care Board ‘ Shadow’ Board meets in public, Tuesday 17 May 2022

The NHS West Yorkshire Integrated Care Board (ICB) will meet as a ‘shadow’ board in public on Tuesday 17 May 2022, at 11am. The board, which is part of West Yorkshire Health and Care Partnership (WY HCP),  works together to join up health and care services, to improve the health and wellbeing of 2.4million people living across the area and to reduce health inequalities.

The board won’t be established formally, and all its members confirmed until 1 July 2022. It is meeting in ‘shadow’ to support the preparations for the ICB ready for when it becomes a statutory body from the 1 July.

The ICB, as an organisation, will replace clinical commissioning groups (CCGs) and build on the successful work of WY HCP organisations.

The new ICB organisation will be led by Chief Executive-Designate, Rob Webster CBE and governed by the board.  The board has an Independent Chair-Designate Cathy Elliott  – who does not work for a health or care organisation, to ensure decisions are fair and transparent. It will also have four other non-executive independent members.  Together with Healthwatch, these members will ensure a strong independent voice, and that the views of local people are heard.

The board will also include members from WY HCP’s five local places (Bradford District and Craven, Calderdale, Kirklees, Leeds, and Wakefield District) and will include ICB Director-Designates for Finance, Nursing, People, a ICB Medical Director-Designate and Designate-Director of Strategy and Partnerships. Other members of the board will include representation from:

  • NHS acute hospitals, mental health and community health service providers
  • Directors of public health
  • Local councils
  • Primary medical services  providers
  • Voluntary, community and social enterprises.

Although the board will agree a plan for health and care services in West Yorkshire, most of the decisions about spending and services will be made locally in the five local places. A key part of the board’s work involves sharing expertise and working closely with local councils, hospitals, care providers and voluntary community and social enterprise organisations – ensuring services deliver the best care possible to meet people’s needs.

The meeting on the 17 May 2022 will discuss the 2022/23 NHS Operational Plan and will be held virtually via Microsoft Teams.

All shadow board and future meetings will be held in public, filmed live, and will offer people and communities an opportunity to ask questions about agenda items.

People are asked to email their questions to westyorkshire.ics@nhs.net before 11am on Monday 16 May 2022. They can also call 01924 317659 to submit questions. They will then receive a Microsoft Teams link so they can join the meeting for their question-and-answer item.

All questions submitted will be published on the integrated care board webpage.

The agenda and meeting papers can be accessed from Tuesday teatime, 10 May 2022 at https://bit.ly/37jvm1f  The meeting can also be watched live via the same link.

Partnership appoints non-executive independent members for new way of working

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West Yorkshire Health and Care Partnership (WY HCP), an integrated care system, has confirmed the appointments of non-executive independent members and local place committee chairs for the NHS West Yorkshire Integrated Care Board (ICB).

Cathy Elliott Chair-Designate for the NHS West Yorkshire ICB

Following the passing of the Government’s Health and Care Bill on the 28 April, 42 integrated care boards across England will become statutory organisations on 1 July 2022, also replacing clinical commissioning groups. The appointments are part of bringing together a new board for a new statutory body for WY HCP. It will build on the successful work of the Partnership established in 2016 –  developing a shared vision for health and care services across the area and, most importantly, joining up services further for local people.

Appointments followed an open and transparent recruitment process which started in December 2021 with representatives from WY HCP and experts in equality, diversity, and inclusion. The successful three candidates for the Independent Non-executive Members for NHS West Yorkshire ICB are:

Jane Madeley: Independent Non-executive Member – Audit, Finance, and Innovation

Jane comes with a wealth of experience and knowledge for this role. Her current role is Chief Financial Officer at The University of Leeds. She has recently completed two terms as a member of the UK Research and Innovation Audit Committee and was recently appointed Chair of the Confederation of British Industry Yorkshire and the Humber Regional Council.

 Becky Malby: Independent Non-executive Member – Citizens and Future Generations

Becky has worked in every part of the NHS and has over 30 years’ experience of setting strategy and leading change with health and local government colleagues, citizens, community and voluntary sectors and academics, primarily from a base in universities, especially working with young people. Becky has an impressive background in volunteering with local organisations and leading on work committed to social justice and community building.

Bill McCarthy: Independent Non-executive Member – Quality and Workforce

Bill retired in July 2021 as NHS Regional Director in the North West following a long career which included spells as Chief Executive at the Yorkshire and the Humber Strategic Health Authority and City of York Council, Director General in the Department of Health responsible for Health and Care Policy and Strategy, and Deputy Vice Chancellor and Hon Professor of Health Policy at the University of Bradford.

Alongside the independent non-executive members, WY HCP are supporting Haris Sultan, in a development role through the NHS national NExT director programme, with a placement focusing on young people and future generations. Haris’ work in health and social care started within West Yorkshire as Co-Founder of the Youth Board at Leeds Community Healthcare NHS Trust. Nationally Haris is Founder and Chair of the National Network of Youth Forums.

The process for the fourth non-executive integrated care board will complete in the coming weeks.

Central to the way WY HCP operates is the work of the local place partnerships covering Bradford District and Craven, Calderdale, Kirklees, Leeds, and Wakefield District, with most decisions made locally, in support of local Health and Wellbeing Board priorities and multi-agency partnerships working in communities.

Each place will have a local integrated care committee which will agree an annual plan to deliver the health and wellbeing strategy across their area. The committees, made up of local health and care leaders, include independent people who do not work for health and care organisations. The committees will align priorities to the NHS West Yorkshire Integrated Care Board and the existing West Yorkshire Health and Care Partnership Board.

Recent local appointments include:

  • Calderdale Cares Partnership Place-based Committee Independent Chair – John Mallalieu
  • Kirklees Health and Care Partnership Place-based Committee Independent Chair – Dr Liz Mear
  • Wakefield District Health and Care Partnership Place-based Committee Independent Chair – Dr Ann Carroll.

 Recruitment to Bradford District and Craven Health and Care Partnership and Leeds Health and Care Partnership Place-based Committee Independent Chairs continues, with appointments expected soon.

Cathy Elliott, Chair-Designate for the NHS West Yorkshire ICB said: ‘I am delighted to confirm the appointment of Jane, Becky and Bill as independent non-executive members (designates) to the NHS West Yorkshire Integrated Care Board (ICB) and John, Liz and Ann as local place-based committee chairs, alongside Haris. These important appointments will further support our approach of putting communities at the centre of all thinking.  I’m looking forward to working closely with them all in their new role for the benefit of everyone living across West Yorkshire’.

Having an integrated care board and strong local people focused committees is WY HCP’s next step in making joined up care a reality for the people and communities it serves and colleagues.

The NHS West Yorkshire Integrated Care Board CEO-Designate is Rob Webster CBE.

For more information about West Yorkshire Health and Care Partnership visit wypartnership.co.uk

West Yorkshire Joint Committee of Clinical Commissioning Groups public meeting May 3rd

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The West Yorkshire Joint Committee of Clinical Commissioning Groups (CCGs) will meet in public on Tuesday 3 May, 2022, 11am to 1pm. The Committee, which is part of the West Yorkshire Health and Care Partnership (WY HCP), has a shared health programme of work that aims to further improve the health and wellbeing of the 2.4 million people living across the area.

The meeting will be held virtually via digital technology.

The Committee has delegated powers from individual CCGs (Bradford District and Craven; Calderdale, Kirklees, Leeds, and Wakefield) to make collective decisions around specific work programmes, for example mental health, planned care, urgent care, and cancer.

A key part of their work involves sharing expertise and working closely with local councils, hospitals, care providers and voluntary community and social enterprise organisations – ensuring services are fit for the future.

The meeting on Tuesday the 3 May 2022 will discuss the harmonisation of commissioning policies across West Yorkshire.

Committee meetings held in public are filmed live and offer members of the public an opportunity to ask questions about agenda items.  As we are holding the meeting virtually via digital technology, we are taking a different approach to questions.

Members of the public are asked to email their questions to westyorkshire.ics@nhs.net before 5pm on Monday 2 May 2022. They can also call 01924 317659 to submit questions.

 We will then send members of the public a Microsoft Teams link to enable them to join the meeting for their question-and-answer item.

All questions submitted will be published on the Joint Committee webpage. The agenda and meeting papers can be accessed from Tuesday 26 April 2022 at:

https://www.wyhpartnership.co.uk/meetings/west-yorkshire-harrogate-joint-committee-ccgs

 The meeting can also be watched live via the same link.

Don’t  ‘leave a gap’ in our workforce, Partnership urges

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During the pandemic, reports of abuse directed at doctors’ surgery staff and community pharmacy teams across West Yorkshire have increased.

In response the West Yorkshire Health and Care Partnership (WY HCP) has launched a new insight driven campaign called ‘leaving a gap’ to make people think about the consequences of abusive behaviour.

Co-produced with staff and patients, the campaign recognises that services are extremely busy, and it can be frustrating for people accessing care.

The campaign reminds people we’re all here to help each other and the importance of all round understanding and kindness.

A series of striking images created as part of the campaign aim to make people think about the gap that will be left if staff leave their role due to abuse.

This comes following an unprecedented level of need for advice and appointments in primary care. There has been a 15% increase in demand since the same time two years ago with community pharmacies managing increasing numbers of people, many GP practices receiving more than 1000 telephone calls every day, alongside delivering lifesaving flu and COVID-19 vaccines.

Abuse directed at GP practices and community pharmacy teams means receptionist and counter staff deal with the most insults and threats. As a vital part of the health care team, they are skilled in helping care for people and treating all information confidentially. They ask questions to direct people to the best support and are trying to help.

Teams have been spat and sworn at, their cars damaged, received death threats and been in tears, regularly.

Dr Richard Vautrey, Leeds GP said “Services remain exceptionally busy, and whilst GP teams are working as hard as they can we know it can be very frustrating for patients. This campaign is all about asking people to take a moment to think before speaking with our staff. Abuse is significantly impacting staff morale at a time when the workforce has never been so stretched. It is in danger of driving away staff from a profession under pressure – staff leaving their jobs won’t help anyone and will only make the situation worse”.

Dr James Thomas, Chair of WY HCP Clinical Forum said “GPs are working differently, whilst helping more people than ever before. One conversation can be enough to hurt. It’s important that we all take time to consider our behaviours and how it can impact on others. Being kind can make a huge difference to someone’s day”.

Ruth Buchan Chief Executive Officer at Community Pharmacy West Yorkshire said “While most people treat our staff with the respect they deserve in the workplace, sadly, community pharmacy teams are facing increased abuse. We are here to help you with advice and medicines.  Please don’t take your frustration out on our teams. I know things can be frustrating but let’s be kind to each other, it can make a huge difference to someone’s day and work life”.

You can find out more at: www.wypartnership.co.uk/leaving-a-gap